Eastern Sierra Feed – Return Policy

"No Judgment. Just Bring It Back... Maybe." Look, we get it. Sometimes the goats turn up their noses. Sometimes the garden soil smells like swamp farts. Sometimes you meant to buy chicken feed and left with duck diapers and a wind chime shaped like a cow. It happens. We’ve seen worse. We’re still emotionally recovering from it.

YOU WANNA RETURN SOMETHING? HERE’S WHAT YOU GOTTA KNOW:

You’ve got about 30 days to return stuff. If it’s a day or two past that and you’re charming or bring snacks, we’ll probably look the other way.
Receipts are awesome. If you don’t have one, we’ll do our best. If you hand us a crayon drawing of a receipt and call it “art,” we’ll admire it... then ask for your credit card (for purchase lookup).
Item must be in the original packaging, unused, and looking like it just stepped off the delivery truck. If it’s been half-eaten by a goat, we probably can’t take it.

STUFF WE CAN’T TAKE BACK

Live animals – This includes chicks, ducklings, and anything else that clucks, peeps, or quacks. Once you leave, they’re part of your family now.
Custom orders or special orders (You wanted Himalayan yak kibble? Hope you have a Himalayan yak.)
Clearance or final sale items (You bought it for 70% off. You knew what this was.)
Opened feed, treats, or supplements (If it’s been opened, sniffed, or used in a YouTube experiment—yeah, no). (exceptions may apply)
Perishable items (If it can mold, melt, wilt, or sprout a new civilization—keep it or compost it. We love a good compost story.)
Medical supplies (like dog cones & vaccines) If it goes in or on an animal’s body, it’s a no-go for returns. This includes those sad plastic cones—once it touches dog neck, it’s sacred (and slightly drooly).

BUT IT WAS BROKEN!!

We believe you. But we still need you to:

Tell us within 7 days, because we’re good—but not psychic.
Bring it back with proof of the damage. We accept photos, receipts, and dramatic reenactments (bonus points if there’s crying).
Once we verify the item is actually broken and not just “emotionally disappointing,” we’ll swap it or give a refund. That’s it. No haggling.

Refunds

Original payment method only. If you paid in change, you’ll get change. If you paid in goat jokes, sorry.
No receipt? We’ll try our best. If you’ve been shopping here for years, we’ll probably recognize you anyway (“Oh hey, the duck-diaper guy!”).
Trying to guilt-trip us with your animal’s sob story? We will out-emotion you. We have seen things.

CHICK RETURNS? THAT’S A NO.

We do not accept returns on baby chicks. We will, however, help you name them, help you find a suitable coop, and emotionally prepare for the journey ahead. (You should probably name one "Cluckles McFeatherton." Just saying.)

RETURNS BY MAIL

Did you order something from us and need to return it? No worries—we’re here for you. However:

Return shipping is on you.

We’d love to be that generous, but we’re a feed store, not a mega-corporation with its own space program. (yet)

Please pack it safely and include your receipt, a note explaining the return, and maybe a doodle of your favorite farm animal.

We won’t require the doodle, but it might speed up your refund.

Once we get it and inspect it, we’ll issue a refund (minus shipping).

QUESTIONS? CONCERNS? JOKES?

We’re here. In the store. On the phone. Possibly at the farmers market. We like helping people and we love solving weird problems. Just don’t be mean to the staff—we will unleash the alpacas.